Ember + Coal Studios – Terms of Service & Privacy Policy

Operated by Ember + Coal Studio Ltd.
Effective Date: September 15, 2025

Services Provided

Ember + Coal Studios offers luxury boudoir photography experiences designed to empower and celebrate women. Select sessions may include professional hair, makeup, and wardrobe styling. These services are only included if explicitly stated in the client’s package or invoice.

Age Requirement

Clients must be 18 years of age or older to participate in a boudoir session. No exceptions. Guests are not permitted during sessions.

Session Fees & Payments

  • A non-refundable session retainer of $499 is required to reserve your session date.

  • This fee does not include any images or products. All images and products are purchased separately at the Reveal & Ordering Appointment.

  • A minimum purchase requirement of $1,500 (in addition to the session fee) applies to all bookings.

  • A valid credit card must be kept on file for cancellations, reschedules, no-shows, and outstanding balances.

  • Two valid credit cards are required on file. Ember + Coal Studios may process a nominal test charge (e.g., $5) to confirm validity.

  • Payment plans are available prior to the session only and are processed as Gift Certificate purchases under Canadian law. These are non-refundable, non-transferable, and not redeemable for cash.

  • Payment frequency may be weekly, bi-weekly, or monthly. Defaulted payments (3 failed attempts) will result in cancellation of the plan, with the balance due immediately at the Reveal & Ordering Appointment.

Cancellations, Reschedules & No-Shows

  • All payments are final and non-refundable.

  • One complimentary reschedule with 90+ days’ notice is allowed.

  • Reschedules and cancellations are subject to the following fees:

    • Anytime: $500

    • Within 14 days: $750

    • Within 72 hours or no-show: $1,000

  • Sessions must be completed within 6 months of the original booking. After this time, a new contract and session fee are required.

  • No Communication Clause: If a client fails to respond for 4+ weeks (after 3 documented studio attempts), the session will be deemed cancelled. All payments remain non-refundable, and outstanding balances will still be due.

Reveal & Ordering Appointment

  • Appointments generally take place immediately after your session or within 14 days.

  • Failure to attend within 14 days will result in permanent deletion of your images without refund.

  • Each reschedule of the Reveal & Ordering Appointment incurs a $125 reschedule fee.

  • All unpurchased images are deleted immediately after the appointment. Purchased images are retained 30 days after final delivery, then permanently deleted.

Session Expectations

  • Sessions typically run 6 hours including prep, styling, and photography.

  • Please arrive on time. Being 20+ minutes late may result in cancellation or a $500 reschedule fee.

  • Clients must arrive sober. Alcohol and drug use are not permitted.

  • Clients receiving hair and makeup must arrive with clean, dry hair and no makeup. Arriving with wet hair incurs a $200 fee.

  • Spray tans are not permitted. Extra editing to correct mismatched skin tones is billed at $25–$30 per image.

  • The photographer retains artistic discretion regarding posing, wardrobe, props, and session elements.

Products, Editing & Retouching

  • No images are included with the session fee. Products start at $699 (e.g., Single image Glass block).

  • Album designs and product selections are finalized at the Ordering Appointment.

  • Once approved and paid, all sales are final. No refunds, changes, or exchanges are allowed.

  • Standard retouching (skin smoothing, blemish removal) is included.

  • Extensive edits (body modification, spray tan correction, color matching) are billed at $25–$30 per image.

  • RAW files and unedited proofs are never released or sold.

Completion Schedule & Product Delivery

  • Print and product orders require up to 8 weeks for processing and delivery.

  • Rush requests are subject to a 10% surcharge.

  • The studio is not liable for manufacturer or shipping delays.

  • Purchased images are deleted 30 days after final product delivery. Deleted files cannot be recovered.

Copyright & Usage

  • Ember + Coal Studios retains full copyright ownership of all images.

  • Clients receive personal-use rights only (printing and private sharing).

  • Online sharing requires crediting/tagging Ember + Coal Studios.

  • A separate Model Release form governs whether images may be used in marketing or social media. No images will be shared without written consent.

  • Clients may not crop, alter, sell, or submit images to publications without written permission.

Privacy & Confidentiality

  • All client data, contracts, and session files are confidential and will not be shared externally.

  • If marketing permission is granted, clients may revoke consent with 90 days’ written notice.

  • The studio is not responsible for use of images once permission has been granted and the images are published.

Liability & Release

  • By booking, clients acknowledge that boudoir sessions involve physical activity, voluntary posing, and varying levels of nudity.

  • Clients release Ember + Coal Studios from liability for:

    • Personal injury, illness, or emotional distress

    • Damage or loss of property, attire, or vehicles

    • Risks associated with travel to/from session locations

  • The studio is not liable for delays, product defects, or supply chain issues.

  • Clients must back up their digital files. The studio does not guarantee long-term storage after delivery.

Refunds & Non-Disparagement

  • All sales are final. No refunds will be issued for session fees, products, or payment plans.

  • If a refund is ever granted at studio discretion, the client agrees not to publish negative reviews or comments regarding Ember + Coal Studios. Breach of this clause may result in legal action.

Force Majeure

The Studio is not liable for failure to perform services due to events beyond reasonable control, including but not limited to: illness, emergencies, weather, natural disasters, road closures, or other unforeseeable events. In such cases, clients will receive a full session credit valid for 6 months.

Agreement to Terms

By booking a session, signing a contract, or paying a retainer, the Client confirms that they have read, understood, and agreed to these Terms of Service & Privacy Policy, which align with the full Boudoir Session Contract.

Contact Information

Tylor Smith
📧 hello@emberandcoal.com
📞 403-466-2718
Ember + Coal Studios
Operated by Ember + Coal Studio Ltd.